What format should my images be in?
PDF, Jpeg, PNG and some other formats are accepted.
What resolution should my images be?
300dpi will ensure that your images remain sharp and detailed
What colour model should they be designed in?
RGB or CMYK – as images are converted to be printed in CMYK regardless of what they were designed in.
Why is my design looking blurred when uploaded?
This could be for one of several reasons. Firstly if you know you've uploaded high quality images please download the 'PDF Preview' (located above the card designer). If this looks fine, your images should be fine when printed. Our PDF Preview displays your images at a higher quality setting than in the builder (to speed up the design process). If this doesn't help, it may be because your images/design have been created in a program which is not compatible with our server (PowerPoint, Paint, Word or similar).
Does it cost more to print both sides?
No, you can have double sided without paying extra. Simply design your front and reverse using the card builder tool.
Does it cost more to add a slot or hole?
No, you can add one when using the design tool without paying extra. Simply select from the holes / slots drop-down.
How much is postage?
It is a flat-rate £5.99 for secure courier delivery to most UK addresses. Oversees costs vary and can be selected at checkout.
Delivery
How long will it take to make my cards?
Orders placed before 8am on a weekday are usually processed the same working day and usually delivered the next working day.
Orders placed after 8am or over the weekend are usually processed the next working day and then delivered the following working day after they are processed.
How long will it take to receive my order?
Order over the weekend or before 8am on Monday and you will usually receive your order on Tuesday.
Order after 8am on Monday and before 8am on Tuesday and you'll usually receive your order on Wednesday.
Order after 8am on Tuesday and before 8am on Wednesday and you'll usually receive your order on Thursday.
Order after 8am on Wednesday and before 8am on Thursday and you'll usually receive your order on Friday.
Order after 8am on Thursday and before 8am on Friday and you'll usually receive your order the following Monday.
You will usually receive your cards with three working days after placing your order, often faster as per the estimates above. Please note these estimates are excluding bank holidays.
How will I receive my order?
Via secure APC courier (or occasionally Royal Mail Special Delivery) in the UK.
We usually use FedEx or Royal Mail to deliver international orders.
About Our Cards
What size are the cards?
Our cards are the same size as most credit cards i.e. 86mm x 54mm.
What are the cards made of?
Our plastic cards are professionally made in our UK factory to a high standard. They consist of a PVC core (with printing directly to the core of the card using a professional digital printing press) and are then laminated for longevity. Please take a look at our TrustPilot reviews for feedback on the quality of our cards.
Data Security
How secure is the information I provide?
All of our cards are produced in-house at our St Helens based factory and are produced in a secure environment. As the cards are (often) a security product they are handled by our staff with the highest level of confidentiality. All hardcopies are destroyed and disposed of in a safe and secure manor. We are a division of Company Cards Limited, which is an ISO27001 registered firm. We take data security seriously and you can view our Privacy & GDPR policy via the link at the the bottom of our website.
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